Prof. Dr. Opeoluwaseun Ojekemi2026-05-112026-05-11https://dspace.academy.edu.ly/handle/123456789/2035Emergency departments (EDs) are high-intensity environments that serve as the frontline of acute healthcare services, playing a pivotal role in determining patients' perceptions of care quality. Patient satisfaction in these settings has increasingly become a significant indicator of healthcare quality, particularly in nations undergoing healthcare system transitions, such as Libya. Amid operational pressures and infrastructural limitations, understanding the key service factors that impact satisfaction in EDs is crucial for improving both patient outcomes and institutional performance.This study investigates the impact of healthcare service factors—mindfulness, triage accuracy, and workload—on patient satisfaction in emergency departments of government hospitals in Tripoli, Libya. Grounded in the Job Demands–Resources (JD-R) theory, the research adopts a quantitative, cross-sectional design using a structured questionnaire administered to 370 patients. Data analysis involved descriptive statistics, reliability tests, correlation, regression, and ANOVA. The findings reveal that all three service factors significantly and positively influence patient satisfaction, with mindfulness and triage accuracy emerging as strong predictors.THE IMPACT OF HEALTHCARE SERVICE